Culture is Critical
YOUR CULTURE IMPACTS IMPLEMENTATION
Culture is mission critical, and especially in the restaurant and retail businesses, where the personnel closest to the customers and guests have such a huge impact on the experience. One of C&G’s areas of expertise is assisting in the development of value-based organizational cultures.
C&G believes fostering and supporting culture is a primary management practice.
Culture, however, cannot stand on its own. It must be balanced with strategy and structure like a three legged stool that is supported by the following pillars:
- a clear and focused strategy that is implemented with vigor
- a simple, flat and highly responsive organizational structure
- a continuously striving high-performance culture
Culture focuses and motivates a business team to perform in a consistent manner and establishes a clear set of values and norms to achieve the company’s vision, mission and goals. It is integral to the success of all enterprises – from a fast casual restaurant with a “we can do better” slogan, to a supermarket’s promise of “a better place to work & a better place to trade,” to a sophisticated e-commerce organization with a “killer company culture.”
C&G advisers challenge leadership teams to refresh or develop a high-performance culture that enables exponential growth. We incorporate all of our “Customers & Guests Principles” into the teaching of management practice for high-performance culture.
COMMUNICATE, COMMUNICATE, COMMUNICATE >>> IT STARTS AT THE TOP.
“Success is not final. Failure is not fatal. It is the courage to continue that counts.”
– Winston Churchill.